FAQ Help Center
Quick answers for B2B buyers — quality, sampling, MOQ, shipping & after-sales support from Vietnature Craft.
Quality & Warranty
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Leave your question — our export team replies within 24 hours on business days.
Quick answers for B2B buyers — quality, sampling, MOQ, shipping & after-sales support from Vietnature Craft.
Every handicraft item is hand-checked before packing. We cover manufacturing defects and transit damage reported within 15 days of delivery — free replacement or credit on your next order.
Email our export team with your order number plus photos/video of the issue. We confirm within 48 hours and arrange replacement with your next shipment.
HACCP, ISO 22000, FDA, GlobalGAP and Organic for food lines. Every export lot ships with phytosanitary, health and certificate-of-origin documents.
Yes — sample packs are available for every product line. Courier cost is paid by the buyer and deducted from your first bulk order.
Leave your question — our export team replies within 24 hours on business days.
Sea (FCL/LCL), air freight, and express courier for samples. We regularly ship to Europe, North America, Asia and the Middle East.
Full export set: commercial invoice, packing list, B/L, phytosanitary, C/O and quality certificates — prepared by our logistics team.
Competitive MOQs, flexible for trial orders; private labeling & custom packaging available. Payment: T/T 30% deposit, balance against B/L copy, or L/C at sight.
Report within 15 days with photos/video. We arrange a replacement or credit on your next order — no need to return the damaged goods.
We work B2B-direct. Tell us your market and we’ll connect you with an existing distributor — or discuss an exclusive partnership.
Absolutely — we arrange factory and craft-village tours for potential partners, combined with pre-shipment product inspection.
Send your product list and target quantities. We quote within 2–3 working days and support sampling, custom packaging and export documentation.
Food products can’t be returned for hygiene reasons, but verified quality issues are compensated or replaced. Unused handicrafts in original packing can be exchanged within 15 days.